Grievance Redressal

Level 1

Inform us about your grievance

In case you have any grievance, you may approach our Grievance Redressal Cell through any of the below options:

Lodge your complaint online here
Email us at complaints.unit@bhartiaxa.com
Write to us at:

Registered office -

Bharti AXA Life Insurance Company Limited
Unit No. 1902, 19th Floor, Parinee Crescenzo,
'G' Block, BandraKurla Complex,
BKC Road, Near MCA Club, Bandra East,
Mumbai-400051.

Grievance Redressal Cell -

Bharti AXA Life Insurance Company Limited
Spectrum Towers, 3rd Floor,
Malad link road, Malad (west),
Mumbai–400064.
Visit our nearest branch and meet our Grievance Officer who will assist you to redress your grievance/ lodge your complaint. Click here to view contact details of the Grievance Officer for your nearest branch

Level 2

In case you are not satisfied with the decision provided by Level 1 or if you have not received any response post completion of 14 days, you may write to our Head Customer Service at head.customerservice@bhartiaxa.com.

Level 3

In case you are not satisfied with the decision of the Company, you may approach the Insurance Ombudsman. Click here for the contact details of the Insurance Ombudsman Offices.

Data Privacy Complaints

Grievance Officer Contact

In case you have any grievance related to processing of your sensitive personal information, you may contact our Grievance Officer at the following address:

Data Privacy Officer

Pankaj Gupta
Bharti AXA Life Insurance Company Ltd.
Unit No. 1902, 19th Floor, Parinee Crescenzo, 'G' Block,
Bandra Kurla Complex, BKC Road, Near MCA Club, Bandra East,
Mumbai -400051, Maharashtra

Contact details :
gro@bhartiaxa.com
022 48815678